Contact Us

Have a question or comment about oldnavy.com or an Old Navy store? There are three ways to get in touch with us — by email, phone, or postal mail.

By Phone

Call 1-800-OLD-NAVY (1-800-653-6289).

You may also reach us via TDD by calling 1-800-449-4253.

By Mail

If you have questions or comments about oldnavy.com, write to
Old Navy Online
200 Old Navy Lane
Grove City, OH 43123-8605

If you have questions or comments about an Old Navy store, write to
Old Navy Customer Relations
200 Old Navy Lane
Grove City, OH 43123-8605

By Email

Please contact us via email at custserv@oldnavy.com

Please select one of the topics below.

Business Issues
Website Feedback
Order Follow-Up
Technical Issues
Unsubscribe from Our Email List
Merchandise Issues
Store Feedback
Advertising Feedback
General Issues or Feedback

Business Issues

Before you send us an email, please note the following:

• All Old Navy stores are company-owned and operated. We do not franchise.

Still have a question or comment? Please contact us via email at custserv@oldnavy.com.

Website Feedback

For general feedback about the Oldnavy.com website, please email at custserv@oldnavy.com.

Order Follow-Up

Before you send us an email, please note the following:

• We cannot process your order without first receiving credit card approval.
• Only Express Shipping orders received before 11:59 p.m., Eastern Time, will begin processing the next business day (for delivery on the next business day after that).
• We include an order number in the Order Confirmation email message we send you and sometimes package numbers in the Shipping Notification email. If you email us about a specific order, be sure to give us as much information as you can.

Still have a question or comment? Please contact us via email at custserv@oldnavy.com. Be sure to include your order number.

Technical Issues

Before you send us an email, please note the following:

• If you have turned off cookies in your browser, we will not be able to track your order, which means you will be unable to make purchases from our site.
• Also, if you have turned off cookies, we will be unable to recognize you as a registered customer who has saved your info with us, so you will be unable to access (or change or delete) your account information.
• Linking to our site from another website may cause technical issues for some Internet Explorer 6.0 users. If you are using Internet Explorer 6.0 and are having difficulty on our site, check your privacy settings in your browser and set them to "Medium." If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" setting, you may choose to override your current cookie handling practices for individual sites that you specify.

Still have a question or comment? Please contact us via email at custserv@oldnavy.com. Be sure to include the type of browser and operating system you are using.

Merchandise Issues

Before you send us an email, please note that at this time, we cannot confirm availability of items at our stores. However, you can use our handy Store Locator to find the address and phone number of a store near you.

Still have a question or comment? Please contact us via email at custserv@oldnavy.com.

Store Feedback

To send us feedback about one of our stores, please email at custserv@oldnavy.com. Please be sure to include a store name or location in your question or comment.

Advertising Feedback

Before you send us an email, please note that we do not always have commercials on oldnavy.com. When we do, we usually show only currently airing commercials.

Still have a question or comment? Please contact us via email at custserv@oldnavy.com.

General Issues or Feedback

Got a question or comment about oldnavy.com that doesn't fit into one of our categories? Send us an email at custserv@oldnavy.com.